Appointments

Making an Appointment

Appointments can be made at the surgery or by telephone: Woden Road Surgery – 01902 454242. Or online please ask for online access at reception.

Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 2 weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working week. For routine appointments please book in well advance.  Please make a separate appointment for each person seeing the doctor.

If you are unable to keep your appointment please tell us as soon as possible, someone else needs it! We do try to keep to time but unavoidable delays do happen and we ask you to be patient if you do have to wait.

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Routine Appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to two weeks in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. Please note that as we are an advanced training Practice it is sometimes not posible to book appointments with the Partners. 

Same Day Appointments

We are a busy practice, and providing same day appointments for urgent medical conditions. You can phone anytime from 8.30 am if you need a same day appointment.

Urgent Appointments

If you have a problem that will not wait for a routine appointment, please tell the receptionist and you will be fitted in.  Sick children are seen as soon as possible if brought to the surgery (this is often quicker than a home visit).  If you are worried about bringing your child out, the doctor or nurse can advise you if you telephone the surgery beforehand.  Please use this service for genuine urgent problems only.

How to get a Health Checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.  If you have a long term medical condition you will be called in to have a review annually.  

Difficulties Getting an Appointment

The surgery is particularly busy on Mondays and Fridays especially during the winter months. If your appointment is not urgent, try to book on a less busy day. If you are unable to attend your appointment let us know as soon as possible, we can then make it available for another patient. 

Role of Reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

Book appointments on the day